Terms & Conditions

1. Definitions

• “Platform”, “Site” or “we” means Build Setu™ and its related services.
• “User” means a visitor, account holder, listing publisher, buyer, seller or service provider who uses the Site.
• “Listing” means information published by a User concerning property, building materials, builders, contractors, machinery, labour or another approved category.
• “Paid Service” means Profile Verification, Featured Listing Boost or another optional paid promotional service offered by the Platform.
• “Seller” means a User, business or service provider that publishes a Listing.

2. Eligibility and Acceptance

• A User must be legally capable of entering into a contract to use the Site.
• A person under 18 years of age should use the Site only with the supervision and consent of a parent or legal guardian.
• By creating an account, publishing a Listing, sending an Inquiry, contacting another User through WhatsApp or applying for a Paid Service, the User accepts these Terms.
• Users must provide accurate, complete and current information in their accounts and Listings.
• Using a false identity, another person's mobile number, or personal or business information without permission is prohibited.

3. User Accounts

• The User is responsible for the security of their account, password, login session and mobile device.
• The registered User is responsible for activity carried out through their account.
• A User should immediately notify the Platform if they become aware of unauthorized access, password misuse or account misuse.
• Fake, duplicate, automated or impersonation accounts, or misleading profiles, may be suspended or deleted.
• The Platform may request additional information for security, fraud prevention, account recovery or verification.
• Users must never share their OTP, password, UPI PIN, ATM PIN, CVV or banking password with another person.
• Users should update their account contact details promptly when those details change.

4. Free Registration and Free Listings

• Basic User registration and the ability to create Listings in approved categories may be provided free of charge.
• Purchasing a Paid Service is not required to use a free account or free Listing.
• A free Listing is not guaranteed priority on the homepage, in search results, featured sections or the seller directory.
• Features, limits, duration or availability of free services may change according to Platform requirements.
• Free services may not be used for spam, bulk promotion, automated posting, unauthorized advertising or misleading activity.
• Access to free services may be limited in cases of excessive duplicate Listings or misuse of the system.

5. Listing Rules

• A Listing's title, description, price, location, contact details, images and other information must be accurate, clear and current.
• Users should upload only content that they own or have the right or valid permission to use.
• Duplicate, misleading, expired, unavailable, incomplete, copied, spam or fake Listings may be removed.
• A Listing must not contain a false price, false location, false availability, false ownership claim or false identity.
• A Seller should update, deactivate or remove a Listing when the item or service is sold, unavailable, expired or discontinued.
• Publication of a Listing may depend on approval, moderation, category eligibility and technical availability.
• The Platform may make necessary administrative changes concerning spelling, formatting, image size, category or similar matters.
• Approval of a Listing does not constitute complete verification or endorsement of any product, property, service, Seller or claim.
• Users must comply with applicable law, local authority rules, licensing, ownership, tax and business requirements.

6. Prohibited Content and Activities

The following content and activities are not permitted on the Platform:

• Illegal products, services, activities, properties or transactions.
• Fraud, scams, phishing, fake advance requests, fake payment requests or financial deception.
• Fake documents, forged certificates, false identities, fake licences or false ownership documents.
• Adult, obscene, abusive, hateful, threatening, violent or discriminatory content.
• Material that infringes copyright, trademark, privacy, publicity or other third-party rights.
• Viruses, malware, hacking, scraping, bots, automated requests, reverse engineering or attempts to bypass security.
• Spam Listings, keyword stuffing, unrelated promotion, mass posting or repeatedly duplicated content.
• Harassing, threatening or impersonating another User, or misusing another person's personal information.
• Unauthorized or misleading use of the Platform's brand, name, logo, badge or verified status.
• Fake reviews, fake Inquiries, fabricated testimonials or artificial engagement.
• Listings or activities that may harm public safety, consumer protection, financial security or Platform integrity.

7. Approval, Moderation and Removal

• The Platform may review a Listing before or after publication.
• A Listing that violates policy may be rejected, unpublished, edited, restricted, hidden or deleted.
• Accounts may be suspended or permanently blocked in cases of serious fraud, illegal activity, security risks or repeated violations.
• Where reasonable and practical, the Platform may attempt to provide a reason or notice, but prior notice is not required in every case.
• Immediate action may be taken in an emergency, in response to a legal request, security incident or fraud risk.
• Moderation does not guarantee the complete accuracy, authenticity, legality, ownership or quality of a Listing.
• A User may request clarification regarding Listing review or removal through the Contact Us page.
• Moderation decisions may take into account category rules, User history, complaints, available evidence and applicable law.

8. Optional Paid Services

• Paid Services are entirely optional. A User is not required to purchase a Paid Service in order to use a free account or free Listing.
• The current price, duration, eligibility, benefits and conditions of a Paid Service will be stated on the relevant plan page or through an official Platform support channel.
• Prices, duration, offers, discounts, benefits or plan structures may change from time to time.
• Before making a payment, Users should verify the service name, price, duration, benefits and applicable refund conditions.
• A service is not necessarily activated immediately after payment. Activation may occur after payment verification and admin approval.
• The service start date may be calculated from the admin activation date or another effective date recorded in the system.
• After the applicable service period ends, the benefit may automatically expire or be deactivated.
• Renewal is not automatic unless the Platform clearly states otherwise.
• Purchasing a Paid Service does not guarantee any sale, inquiry, lead, call, WhatsApp message, profit or other business result.
• A Paid Service does not make a policy-violating Listing or Account lawful, approved or guaranteed.

9. Profile Verification

• Profile Verification may be offered as an optional paid administrative review service.
• A Verified badge indicates only a limited profile or information review performed by the Platform.
• A Verified badge is not a complete legal guarantee of the User's identity, business registration, licence, property ownership, service quality, financial status or every claim made by the User.
• Profile information, a registered mobile number, business information or other supporting information may be requested for Verification.
• Users must provide only accurate, complete and their own information for Verification.
• Users must never send their OTP, password, UPI PIN, ATM PIN, card PIN, CVV or banking password to any person.
• A Verification request may be rejected, suspended or cancelled if incomplete, false, forged, copied or suspicious information is provided.
• Re-verification may be required after a material change to profile information.
• After the applicable Verification validity period ends, the badge may automatically be removed or become inactive.
• The badge may be removed before its validity expires if fraud, a complaint, a policy violation or misleading use is identified.
• A Verification badge must not be represented as an advertisement, legal certificate, government approval or financial guarantee.

10. Featured Listing Boost

• Featured Listing Boost is an optional paid promotional service.
• A Boost may be available only for eligible, approved, active and published Listings.
• A Boost may provide additional visibility on the homepage, featured section, seller directory, category page or search results.
• The Platform does not guarantee any specific position, impressions, clicks, calls, WhatsApp messages, inquiries, buyers or sales.
• Promotional placement may vary according to device, category, location, availability, rotation, technical conditions and Platform design.
• The exact order of Listings in a featured section may vary according to Platform algorithms, activation time, category, relevance or rotation.
• A Boost may be removed or suspended if the Listing is expired, sold, rejected, deleted, unavailable or violates policy.
• A boosted Listing remains subject to moderation and all ordinary Platform rules while the Boost is active.
• After the applicable Boost period ends, the Listing may continue as a normal Listing if it otherwise remains valid and active.
• If placement is temporarily unavailable due to technical maintenance or a temporary service interruption, the Platform may provide an appropriate adjustment where reasonable, but automatic compensation is not required.

11. Payment and WhatsApp Process

• For an optional Paid Service, a User may contact the Platform through WhatsApp or another official support channel shown by the Platform.
• Payment may be made by UPI, QR code, bank transfer or another valid payment method communicated by the Platform.
• Before making a payment, Users should verify that the WhatsApp number, payee name, UPI ID, bank details or QR code are official.
• The Platform does not ask Users for an OTP, UPI PIN, ATM PIN, card PIN, CVV, internet banking password or account password.
• After payment, the User may be asked for a transaction ID, reference number, date, amount or payment screenshot.
• A payment screenshot alone will not be treated as final proof of payment. Payment will be treated as successful only after the relevant bank or payment system confirms the actual credit.
• A Paid Service may not be activated before payment confirmation and admin approval.
• Providing an incorrect User ID, Listing ID, service name, amount or payment reference may delay activation.
• The User should keep the transaction reference safely until payment acknowledgement or activation confirmation is received.
• If payment is made to an unknown number, through a personal message, to a changed QR code or an unofficial account, the Platform may not accept responsibility for that payment.
• Technical failures, pending status, reversals, chargebacks or account restrictions involving a bank, UPI application or payment provider will be subject to that provider's applicable rules.
• Payment references and related communications may be retained for a limited period for fraud prevention, accounting, dispute handling and legal compliance.

12. Cancellation and Refunds

• After a Paid Service has been successfully activated by an admin, cancellation or a proportional refund will generally not be available, except where required by applicable law.
• Lower-than-expected visibility, no inquiry, no call, no WhatsApp message or no sale will not by itself be a reason for a refund.
• In cases of duplicate payment, payment received but service not activated, incorrect activation or a verified Platform-side technical error, a refund, correction or adjustment may be provided after case-by-case review.
• A refund may not be available if a service is removed because the User provided false information, an incorrect Listing ID, an incorrect User ID, violated policy or used a prohibited Listing.
• If a User voluntarily deletes their Listing, Profile or Account, an active Paid Service is not automatically refundable.
• A refund request may require payment proof, a transaction reference, registered mobile number, User ID, Listing ID and a clear description of the issue.
• A refund request should be made within a reasonable time. Very late claims may be reviewed only to the extent records remain available.
• An approved refund may be processed through the original payment method or another mutually agreed payment method.
• The processing time for an approved refund may depend on the bank, UPI application or payment provider.
• A refund request may be rejected, and action may be taken against an Account, where Platform misuse, attempted fraud, forged screenshots, chargeback abuse or a false claim is identified.
• Mandatory rights available under applicable consumer law remain unaffected.

13. Transactions Between Buyers and Sellers

• The Platform enables Buyers and Sellers to view Listings, send Inquiries and contact one another.
• The purchase, sale, booking, advance payment, delivery and payment for property, materials, machinery, labour, construction services or other Listings generally take place directly between Users.
• Before entering into a deal, the User is responsible for independently verifying identity, ownership, documents, licences, product quality, service capability, site details and payment information.
• Before making an advance payment to an unknown person, Users are advised to conduct appropriate checks, obtain written confirmation and review available supporting documents.
• The Platform is not an agent, broker, guarantor, employer or legal representative of any Buyer, Seller, Contractor, Builder, Labour provider, Machinery Owner or Service Provider.
• The Platform does not guarantee the price, quality, delivery, completion, ownership transfer, payment recovery or legal enforceability of any transaction.
• In a User-to-User dispute, the Platform may attempt to assist based on available information, but does not guarantee settlement, refund, recovery or compensation.

14. User Responsibilities

• Keep Account, Profile, Listing and contact details accurate and updated.
• Obtain all applicable permissions, licences, approvals, registrations and documents at the User's own cost.
• Comply with applicable tax, GST, registration, labour-law and business-compliance requirements.
• Maintain professional, respectful and lawful conduct when responding to an Inquiry.
• Use personal information received through the Platform only for the relevant Inquiry or Transaction.
• Do not use another User's contact details for marketing lists, bulk messaging or unrelated promotion without that User's consent.
• Report fraud, suspicious activity, fake Listings or misuse to the Platform.
• Maintain the security of the User's device, browser, email, mobile number and login access.

15. User Content Licence

• Users retain ownership of their uploaded photos, descriptions, videos, documents and other content.
• By uploading content, the User grants the Platform a non-exclusive permission to host, store, resize, format, display, reproduce and promote that content.
• This permission may be used for Listing display, search results, share previews, social previews, featured promotion, backups and Platform operation.
• The User confirms that they have the lawful ownership, licence or valid permission required to upload and use the content.
• If User content contains third-party personal information, the User is responsible for obtaining any necessary consent.
• Content may be restricted or removed after a copyright complaint, privacy complaint or valid legal request.
• After an Account or Listing is deleted, content may remain for a limited period in backups, logs or legal records.

16. Intellectual Property and Trademarks

• Build Setu™ is a brand name and trademark associated with the Platform.
• Where an application for registration of the Build Setu trademark has been filed with the Trade Marks Registry in India, the Build Setu™ symbol will be used until registration is officially granted.
• A registered trademark symbol will be used only after official registration is granted.
• Rights in Build Setu™, BuildSathi, related brand names, logos, icons, taglines, site design, software, source code, graphics and Platform-owned content remain with their respective owner.
• Without prior written permission, Users must not copy, imitate, reproduce, distribute, modify or commercially use the Platform's name, logo, design, software, content or brand assets.
• Unauthorized use of a similar name, logo, domain, application or social-media identity that may cause confusion with Build Setu™ may result in action under applicable law.
• Third-party names, logos and trademarks displayed on the Site belong to their respective owners. Their display does not imply partnership, ownership or endorsement.
• The relevant User remains responsible for intellectual-property rights relating to content uploaded by that User.

17. Privacy and Data

• The collection, use, sharing, retention and deletion of personal information will be handled in accordance with the Privacy Policy.
• Information required for Platform operation, security, account management, notifications, fraud prevention, support and legal compliance may be processed.
• A User's name, mobile number, address or business information published in a Listing or public Profile may be visible to visitors.
• Users should exercise caution before publishing sensitive personal information in a public Listing.
• Users must not publish OTPs, PINs, passwords, financial login details or highly sensitive documents in a public Listing.

18. Third-party Services

• WhatsApp, Google Maps, payment apps, social media, hosting, analytics services and external websites operate under their own Terms and Privacy Policies.
• The Platform is not responsible for the availability, security, content, policies, processing or technical failures of Third-party Services.
• The presence of an external link or integration does not imply endorsement, partnership or guarantee.
• Users should review the Terms, Privacy Policy and payment conditions of a Third-party Service before using it.

19. Service Availability

• The Site and its Services are provided on an “as available” and “as is” basis.
• Services may be temporarily unavailable because of maintenance, server issues, software updates, security incidents, internet failures or other reasons.
• Continuous, error-free, uninterrupted or completely secure availability is not guaranteed.
• Features, categories, pricing, layout, limits or service structure may change at any time.
• The Platform may temporarily disable a feature for security, maintenance or legal reasons.

20. Limitation of Liability

• The Platform does not guarantee the complete accuracy, authenticity, legality, quality, ownership or availability of User-generated Listings.
• The Platform does not accept direct responsibility for User-to-user deals, advance payments, fraud, document issues, delivery issues, product defects or service disputes.
• Users should independently verify relevant information before making a decision based on information available on the Platform.
• The Platform's liability for data loss, business loss, loss of profit, reputational loss or indirect loss will be limited to the extent permitted by applicable law.
• Nothing in these Terms excludes or limits any legal liability that cannot lawfully be excluded or limited.

21. Indemnity

Where a User's Listing, content, transaction, policy violation, infringement of third-party rights, false information or illegal activity causes a claim, loss, complaint, penalty or reasonable legal expense against the Platform, the relevant User may be responsible in accordance with applicable law.

22. Account Suspension and Termination

• An Account may be restricted or suspended in cases of policy violation, fraud risk, security issues, legal requests, court orders or system misuse.
• An Account may be permanently terminated for repeated or serious violations.
• After an Account is closed, active Listings, verification badges or paid promotional benefits may be removed.
• If termination results from fraud or a policy violation, a refund for any unused service period may not be available.
• Provisions relating to payment records, complaints, legal obligations and dispute records may continue to apply after Account termination.

23. Account and Data Deletion

• A User may update their Profile information or request deletion of their Account.
• Identity verification may be required before a deletion request is processed.
• Certain information may be retained for the period permitted or required by law for fraud prevention, legal obligations, dispute resolution, accounting or security.
• After an Account is deleted, the public Profile and active Listings may be removed or deactivated.
• The Platform does not guarantee immediate removal of information from search-engine caches, browser caches, shared links or third-party services.
• Additional rules concerning data deletion will apply in accordance with the Privacy Policy.

24. Complaints and Reports

• Available reporting options or the Contact Us page may be used to report fake Listings, fraud, copyright issues, abusive content or privacy concerns.
• A complaint should include the Listing URL, User details, screenshots, supporting documents and a clear description of the issue.
• The Platform will attempt to review the matter and take appropriate action based on available information.
• Action may be taken against an Account for false, malicious or repeatedly abusive complaints.
• For legal or emergency matters, the User may be responsible for contacting the appropriate authority.

25. Changes to These Terms

• The Platform may modify these Terms for business, security, legal or technical reasons.
• Updated Terms will apply after they are published on this page.
• Where reasonably possible and appropriate, notice may be provided for material changes.
• Continued use of the Site after changes are made may be treated as acceptance of the updated Terms.

26. Applicable Law and Jurisdiction

• These Terms will be governed by the applicable laws of India.
• Applicable consumer rights and other mandatory legal rights remain unaffected.
• Unless otherwise required by law, competent courts in Rajkot, Gujarat may have jurisdiction over disputes.
• Before commencing legal action, the parties may attempt to resolve a dispute through good-faith discussion.

27. Severability and Entire Agreement

• If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply.
• Failure to immediately enforce a right will not be treated as a waiver or abandonment of that right.
• These Terms, together with the applicable Privacy Policy, Refund Policy, Payment Policy, Verification Policy and Featured Listing Policy, form the applicable rules for use of the Platform.